Comments on: Have You Ever Inadvertently Bought Used Makeup?

By: Jenn

Jenn — Thu, 17 Dec 2009 04:03:14 +0000

THANK GOD I read this post.

I was at the Sephora in Valley Fair today picking up a tube of YSL’s Rouge Volupte in #13. The SA found me a box that was all beat up– the last one, she said. Again, thank goodness I had read this post and remembered to check. So I opened it; and to my horror, there was dust all over it! I immediately told an SA that it was used and if I can have another one, but there was no more.

By: Trystan

Trystan — Wed, 16 Dec 2009 17:38:48 +0000

Its for this very reason that I *alwayalways* check to make sure. It is soooo annoying to have to do all that back and forth stuff, and as a shopaholic, it really takes away from that omg I have something new how exciting mindset. .-= Trystan's last blog post... Finals Suck =-.

By: Ellalthea

Ellalthea — Wed, 16 Dec 2009 15:21:33 +0000

I work at a cosmetic counter, and I get people returning things all the time saying that “it is ok, I only tried it once.” Ewww!

If it hasn’t been used, we are supposed to put it back out to sell. My rule of thumb is that anything liquid or creamy (like mascara or moisturizers) automatically goes into the return box regardless of whether or not it looks used because I don’t want to be responsible for spreading bacteria. Anything solid gets thoroughly looked over, and if it doesn’t look pristine it goes into the return box as well. Putting out used merchandise is bad customer service.

Unfortunately some salespeople don’t always check before they put back merchandise. Some mornings I come into work and there are mascaras left on the counter, and I have to figure out if they are stock that got left out or returns.

By: Sarah

Sarah — Wed, 16 Dec 2009 12:51:03 +0000

That happens to me too! I figured it was because my work computer is of indeterminate age…

By: KC

KC — Wed, 16 Dec 2009 09:10:08 +0000

the same thing happened to me! I thought I was the only one! well, mine was a Napoleon Perdis foundation stick. I got it at a department store in Canada when Napoleon Perdis was moving out of the store so everything was at least 50% off. I was grossed out when I opened the foundation stick to find it to have fingerprint all over the container (since it’s a glossy black finish), and to have the top of the foundation to have marks on it! Needless to say, I went back to the counter the very next day.

The lady there told me it must be mistaken from the return items since she is the only one that works for that counter, and when she has that day off, sales from another counter will help customers. she basically said that they didn’t know what they were doing. and I was just happy to get a NEW foundation stick!